Legal Information
Privacy policy, terms of use and cookie notice for newengrid.com.
Last updated: 16 September 2026 · This page is provided in English for legal accuracy.
1. Privacy Policy
NewenGrid ("we", "us") collects the information you submit through our inquiry forms, newsletter and email: your name, company, country, email address, phone number, message content and any file you attach. We use it solely to answer your request, prepare quotations, arrange samples and follow up on orders.
We do not sell your data. Information is shared only with the logistics, certification and payment partners required to fulfil an order, and is retained for as long as the business relationship lasts. You may request access to, correction of, or deletion of your data at any time by writing to sales+web@newengrid.com. We comply with the GDPR for EU customers and equivalent regulations in the markets we serve.
2. Terms of Service
Product descriptions, specifications, certificates and images on this website are provided for reference. Final specifications, pricing and terms are confirmed in the proforma invoice and the sales contract.
Orders are confirmed by a signed proforma invoice and a deposit. Lead times are estimates from the date of deposit and depend on production scheduling and component availability. Unauthorised use of our brand, product photos or technical documents is prohibited.
3. Cookie Notice
This website does not use advertising or tracking cookies. A minimal browser storage entry is used to remember the language you choose (English, Spanish or Arabic) and, if you submit an inquiry, to keep a reference copy of it on your own device. Clearing your browser storage removes this data.
4. Shipping & Delivery
Portable power stations contain lithium batteries and are shipped as UN38.3-tested dangerous goods class 9. We provide the MSDS, UN38.3 test reports, sea/air transport certification and the battery shipping mark with every consignment.
- Incoterms: FOB / CIF / DAP available on request.
- Sea freight: 25–40 days to EU / Middle East / Southeast Asia ports after departure.
- Air and express: 5–12 days for samples, subject to airline battery restrictions.
- Packing: individual retail carton, palletised for sea freight.
5. Contact
NewenGrid is the export brand of Guangzhou Yibo Brand Management Co., Ltd. · Unified Social Credit Code 91440101MA5CU51W2H · 广州市白云区广从五路 123 号二层 B001 · sales+web@newengrid.com · +86 189 8897 4931